Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. We also welcome career changers.
For our office in Berlin Mitte we are looking for a
Senior Process Manager (m/f/d)
- Define Process Framework: Develop and implement the structure, standards, and methodologies to manage business processes for the bank.
- Align Processes with Organisational Objectives: Ensure that all processes are in line with the bank's strategic goals.
- Maintain Business Process Landscape: Establish and maintain the bank's overview and central repository of business processes.
- Oversee Process Impacts: Supervise the business process impact analysis and design activities conducted by business and change initiatives.
- Continuous Improvement: Implement continuous monitoring, reporting, and improvement of process efficiencies and quality.
- Coach and Develop Staff: Mentor internal process SMEs and analysts and support their skill development.
- Process Management: The ability to analyse, develop, implement, monitor and improve processes using industry standard methodologies and tools.
- Analytical and Problem-Solving Skills: The ability to analyse complex requirements and processes, identify challenges, think critically, and develop innovative solutions.
- Project Management: Proficiency in planning, executing and overseeing projects to ensure they are delivered on time within budget.
- Communication Skills: Strong verbal and written communication skills to effectively convey ideas and collaborate with various stakeholders.
- Technical Proficiency: Familiarity with process management software and tools, as well as a good understanding of the technical aspects of the processes being managed.
- Adaptability: The ability to adapt to changing circumstances and latest information.
- Strategic Thinking: The ability to think long-term and align improvements with the organisation's strategic goals.
- Training and Development: Skills in coaching colleagues as a practice lead.
- Educational Background / Work Experiences: Bachelor's degree or equivalent work experience for a minimum of 5 years, preferably in the financial sector.
- Business Analysis and Process Modelling: Experience in business analysis, process modelling and implementation with knowledge of BPMN or equivalent.
- Project Delivery: Experience in project delivery.
- Banking Operations Knowledge: Knowledge of basic banking operations, including applicable regulations and legislation within the EU region is a strong plus.
- Language Proficiency: Fluent in English; German is a strong plus.
- An international team with colleagues from more than 50 different countries
- Social benefits such as a company pension scheme and capital formation contributions
- 30 days holiday as well as 24 and 31 December as non-working days
- Employee Assistance Programme – personal 24/7 helpline for all employees
- Various possibilities for flexible working, i.a. various part-time models, flexitime
- Extensive, very flexible home office arrangements
- Possibility to work from other EU countries for up to 30 days per year
- Additional benefits such as sports activities, free fruit, nuts and drinks
- Employer contributions to BVG job ticket and a Lease a bike programme
- An informal corporate culture - without dress code and ‘Sie'.
- An excellent learning culture and opportunity to improve your professional competencies
- Easily accessible city centre offices, in the vicinity of many shops and restaurants to which you receive a discount
