Technical Service Manager, Athens, Greece

Reference number: 15751

Join our dynamic team in Athens and seize the thrilling opportunity to become our Technical Service Manager! As a pivotal member, you'll play a vital role in supporting our operations in Athens, serving as the go-to expert for all technical inquiries.

Elevate product and service quality, spearhead technical training initiatives, and be at the forefront of innovation. This is your chance to make a significant impact while embracing a rewarding career journey with us.

Your area of responsibility

• Service Partner Management (third-party service)
• Planning and executing Technical Trainings for Service Partners
• Providing Technical Support to Partner Network (phone, email, etc.)
• Warranty Management (Administration and decision process)
• Handling and managing Customer Satisfaction Surveys
• Conducting Tandem Visits for on-the-job training with Partners
• Contributing to long-term improvement of product and service quality
• Support at exhibitions and trade fairs
• General administration in CRM and ERP applications

Your profile

• Experience in technical service and managing dealer/distributor/service partner networks
• Proficiency in didactics and training methods
• Electrician, Electronics, Mechatronics, or similar background (e.g., engineer)
• Ability to understand and explain complex technical information clearly
• Diplomatic, patient, and customer-oriented
• Proactive, enthusiastic, and open-minded
• Accountable, self-managed, and decisive
• Strong IT skills (MS Office, SAP preferred, CRM System)
• Willingness to travel with / valid driver's license B
• Strong verbal and written communication skills in Greek and English preferable

What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.

If you have any questions, please contact Vildane Hasani.

RATIONAL AG
Leoforos Mesogeion 340
Agia Paraskevi
Athens, 15341
Greece